FAQ

HOW CAN I PLACE AN ORDER?

To purchase through The Website, you will be requested to either register or provide your email address and other details so you can checkout as a guest. The information sought will help Luna Fashion Gallery to handle your transaction efficiently and effectively.

We currently accept payments upon delivery or Online payments through Visa and Master cards. Simply choose the most convenient method of payment upon checkout.

All payment transactions on the Website are processed using a secure online payment gateway that encrypts your details in a secure host environment.

 

WHAT IS CONCIERGE SERVICE?

We are passionate about providing you with the perfect fitting bra.

Do you struggle with finding undergarments that fit you well?

Option 1

Our in-person concierge service will help you to find the right size for you by focusing on FIT, not numbers and letters. WhatsApp us at +971 58 575 1141 and we will schedule in-person fitting for you with our professional bra sitter.

Option 2

Try it before you buy it.

You can choose up to 5 sets to be delivered to you, so you can try it at the comfort of your home and return the items to the courier that didn't fit. WhatsApp us at +971 58 575 1141, we can discuss the occasion, do detective work for the right sizing and send you pictures of our selection and ship right to your door. 

Both options are free of charge and you have no commitment to buy the items. Only pay for what you wish to keep. 

 

IS THE SHIPPING FREE?

We deliver via courier across the Middle East & Worldwide.

Delivery costs will be automatically calculated upon checkout. For international deliveries please get in touch with our team for custom quote.

UAE shipping is FREE. We offer NEXT DAY delivery on all UAE orders.

 

CAN I EXCHANGE THE SIZE?

Yes, please return the full priced item(s) to us within 14 days of receipt, unworn and with all of the tags intact. We cannot accept any items for a return if we receive them after 14 days.

Cash on delivery payments will be refunded as STORE credit.

Validity of the store credit is 12 months from the date of issue. 

 

HOW MANY ITEMS CAN I TRY AT HOME?

You can try up to 5 sets at once at home.